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  • "Vilya" is female
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  • "Vilya" started this thread

Posts: 570

Date of registration: Mar 4th 2016

Occupation: Retired Community Manager

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Wednesday, April 12th 2017, 10:48pm

FAQ - Clearing Cache and Cookies

Sometimes it will be required that you clear Cache and Cookies for your browser to get things to work. The most common Browsers will be explained here. If you use another browser not listed here, please send a message to staff and we will include the information.

Internet Explorer:
  1. Select "Tools" in the gear (cog) icon in the upper right of your browser.
  2. Go to "Safety", then "Delete browsing history".
  3. If the menu bar is hidden, press "Alt" to make it visible.
  4. Deselect "Preserve Favorites website data".
  5. Select "Temporary Internet files", "Cookies", "website data", and "History".
  6. Click "Delete".
  7. Close the browser and reopen.


  1. From the "History" menu, select "Clear Recent History".
  2. If the menu bar is hidden, press "Alt" to make it visible.
  3. From the Time range to clear: select "Everything".
  4. Next to "Details", click the down arrow and choose "All items".
  5. Click "Clear Now".
  6. Close the browser and reopen.

Google Chrome:
  1. Look under the "X" in the top right of your window, you will see 3 dots.
  2. Once you have clicked the 3 dots, it will open a menu.
  3. Find "More Tools" then "Clear Browsing Data".
  4. This will open a new window with a popup box.
  5. Ensure "Cookies and other site and plugin Data" and "Cached images and files" are both checked.
  6. Close your browser and reopen.
  1. Click on the "Opera" button in the top left corner
  2. Go to Settings, then "Clear Private Data".
  3. Click on "Detailed Options".
  4. Ensure "Delete Temporary Cookies", "Delete all cookies" and Delete Entire Cache" are checked.
  5. Click the "Delete" button.
  6. Close browser and reopen.
  1. Select "Edit" from the top menu and "Preferences" from the drop down list.
  2. While n the Preferences window, select "Advanced" and then "Cache" from the left menu.
  3. Click the "Clear Cache" button to empty your cache.
  4. Then select "Privacy & Security" and then "Cookies" from the left menu.
  5. Click the "Cookie Manager" button.
  6. Click the "Remove All Cookies" button.
  7. Close browser and reopen.

Retired Community Manager EN
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