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Sporrow

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Tuesday, November 5th 2019, 2:37am

For those who like to complain about Gamigo concerning merge fiasco, missing items etc

For those who have lost items, troops, gears, 20% 50% coupon right, And didnt get it back or compensated,
They have to follow their own game rule and and merge notice

https://econsumer.gov


https://ec.europa.eu

https://www.evz.de/en/home/

__________

If you believe an online vendor's misrepresentations about a product constitute a crime, you can file a complaint with the Internet Crime Complaint Center (IC3). IC3 is operated by the U.S. Federal Bureau of Investigation and the National White Collar Crime Center.

As they have office in US as well

Vendors that violate the FTC rule may be sued by the agency for up to $16,000 per violation. The agency's toll-free phone number for more information about the rule is 1-877-FTC-HELP; the mailing address is Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, N.W., Washington, DC 20580.

If you wish to file a complaint with the FTC online, use the agency's Complaint Assistant form https://www.ftccomplaintassistant.gov/#crnt&panel1-1 . The page for accessing the complaint form also has a link to the econsumer.gov site for registering a complaint against an entity in another country.
_____________________________

Since its lottery when you buy chest of uniforms part, this might fall under lottery law as well

I have done mine, Its free. you dont need to pay anything. But they will be questioned by right authority. And action taken.

Company info for those who like to complain :
https://gamigo-corporate.prezly.com/gami…rion-worlds-inc

This post has been edited 1 times, last edit by "Sporrow" (Nov 6th 2019, 4:19pm)

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stuvilla

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  • "stuvilla" is male

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Date of registration: Dec 17th 2015

Location: birmingham uk

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Wednesday, November 6th 2019, 12:11pm

ok, its a game and your taking things a bit too far now
why not try playing instead of worrying about legal issues

just my opinion
but get a grip ffs

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Sporrow

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Wednesday, November 6th 2019, 12:49pm

Its a game,
They make money.(ie sell items)
We have to follow rules.
Even they have to follow rules.
Problem is that they dont want to follow their own game rules and merge notice.

Im pretty sure many have lost troops, gears, items you paid for.right you paid for.

You contact support. you get message, issue solved.
and issue is not even close to be solved.
You spend money, its your right to react on rip off.

I forgot, play. Its lot of issues.
you send out 4 troops,you can enjoy detachment issue.

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Dinger

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Wednesday, November 6th 2019, 3:20pm

yes not nice to loose things, but not the end of the world. support are slowly giving items back if really lost it, as we know there are a few players who try to take the pish and try and get free items.. just relax and play, if cant perhaps time to move onto something else.

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Sporrow

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Wednesday, November 6th 2019, 4:57pm

I see and hear, players giving up and move to something else.
Many of us pay money for enjoying this game more.

No need to for support to say issue solved and close tickets.
If issue not resolved, then dont close the tickets, and that is fin.

Coming with message that issue is solved. that is not ok.
They have, hopefully, skilled staff, and they can tell the truth .
We will understand under this situation.

We are now under 3rd week of broken server.
Do you pay money for a faulty product?

We cannot go in and check our freeze status on our ex server
That is maybe an idea we should have access to see our account on old servers on freeze stage in read only.
This way we could go in and check our self, and point out any error that may have happen during merge.
Now, we are only told what they want to claim.And we cant check if they right.
I guess its only way to escape their workload with rocket high ticket volume.


You dont see they come out and give out info if something is change.
They just have this wall of silence
We are not stupid. We can complain. If our complain is not going thru with support.
We can complain to other bodies.
That they have to accept. If other body find out that we are right with our claim.
Then they should fix issue we complain about.
If we are wrong, then they failed to explain to us and refer to documented rules.

Bottom line is, they have obligations. and we have rights( follow documented game rules)
If they dont follow their own game rules, and we have to bear the loos due to their incompetence.
Then we are entitle to complain, 1st to them, then other bodies if we disagrees with support.
Its not mandatory for us to do, but its up to you to decide if you want to do so.

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csaaphill

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Date of registration: Oct 17th 2019

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Thursday, November 7th 2019, 9:15am

complaints

I see and hear, players giving up and move to something else.
Many of us pay money for enjoying this game more.

No need to for support to say issue solved and close tickets.
If issue not resolved, then dont close the tickets, and that is fin.

Coming with message that issue is solved. that is not ok.
They have, hopefully, skilled staff, and they can tell the truth .
We will understand under this situation.

We are now under 3rd week of broken server.
Do you pay money for a faulty product?

We cannot go in and check our freeze status on our ex server
That is maybe an idea we should have access to see our account on old servers on freeze stage in read only.
This way we could go in and check our self, and point out any error that may have happen during merge.
Now, we are only told what they want to claim.And we cant check if they right.
I guess its only way to escape their workload with rocket high ticket volume.


You dont see they come out and give out info if something is change.
They just have this wall of silence
We are not stupid. We can complain. If our complain is not going thru with support.
We can complain to other bodies.
That they have to accept. If other body find out that we are right with our claim.
Then they should fix issue we complain about.
If we are wrong, then they failed to explain to us and refer to documented rules.

Bottom line is, they have obligations. and we have rights( follow documented game rules)
If they dont follow their own game rules, and we have to bear the loos due to their incompetence.
Then we are entitle to complain, 1st to them, then other bodies if we disagrees with support.
Its not mandatory for us to do, but its up to you to decide if you want to do so.
grats on keeping them at bay the trolls for the game.
they only defended the game because they probably work for them so have to.
grats.
i am doing this right now.
But what I don't understand is what to do or look for on these links you posted?
its like a maze trying to find anything.
I did send a link to corporate as per one of your links but dont think they will do anything.
I thank you even if game trolls dont. :D
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csaaphill

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Thursday, November 7th 2019, 10:06am

legal

I found something but not sure it's the one that will help. But I did put in a complaint to the corporate one you linked I think it is?
So here's to hoping they hear us now! liars and a holes.

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Sporrow

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Thursday, November 7th 2019, 3:50pm

Most importent thing.
Dont complain about something that you should not complain about.
Like player error related issue.

1st, you have to try to fix your issue with support.
If they ignore and claim everything is fine, when its not.
Then you can try to complain to 3rd party bodies.

If they claim you havent lost anything, when you have in reality have.
Then complain.

Lost of daily 20-50% coupon. you can complain. Because you most likely have paid.
They can remove with notice and compensation.But they didnt.

Use of unwritten game rule, you can complain.
So check game rules under FAQ. If not mention or defined.
Then its legal and right to use.
When support claim some game rules and its not mention or define under game rules(In FAQ).
Then you can complain to 3rd party.

Its not any hate or try to ruin this game or company.
Its just a wake up call to gamigo, that they know that they cant do whatever they want.
Without any notice and compensation.
Earlier companies, had a 3 month notice for any change that would effect players.
Most of us want this company to have successes with this game.
And it will benefit the company and players


This company is so ignorant and dont want to have any communication to player.
It will hit them back (where its painful for them)
Other similar company and games, They are very active to inform player.
They inform about everything. And they have calendar to inform about coming events.
Special Sales, Tutorials in YouTube.
They are active in their forum.
(Where is their plan for continue this game when flash player get official unsupported?)
(dont they think we need information in advance?)


For information, we had one(i think her name was Vilja). But she was moved to other department.
I guess company didnt like her being active and supportive, And her effort to make the game on right track.

When you complain to 3rd party. you have to use your real name and address. So dont play play.
Be accurate about your issue, and tell the truth.

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