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Sporrow

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  • "Sporrow" started this thread

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Date of registration: Aug 16th 2016

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Wednesday, May 3rd 2017, 9:22pm

[Warning] Loss Claim Tickets

I guess anyone who try to get back troops due to cant log in, have real claim
Scam is when you try to faik a claim.

If a user have lost troops as above.
1st thing you do is to try to minimize your loss. ie buy back with either gold or dim
If you use gold, you can only get 40% back
I assume you get everything back with dim

You send in ticket to recover the dim or gold you have used to recover your loss, and also troops you didnt get back
A ticket in should have :
1.The report of your loss
2. Recovery report
or screen shots of the reports(full screen)

IF you have tried to minimize your loss with recovering.You only have limited time to recover your troops (6 hours)
Now, you will not get anything back from support . ie gold, dim, and rest of your missing troops ? :S

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Vilya

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Wednesday, May 3rd 2017, 9:47pm

This is for those who are intentionally attempting to scam by buying back troops, then making a claim they "lost all troops" to get extra troops back. If you used gold to get some back, let us know in the ticket, we will adjust the report. But to buy back and then STILL claim 100% loss, that is scamming.


We require links to reports to show troops loss, so be sure to get your tickets in quickly and make sure all your data is there so we can investigate.


Vilya
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Sporrow

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Wednesday, May 3rd 2017, 10:01pm

Then we agree :thumbup:

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Vilya

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Wednesday, May 3rd 2017, 11:01pm

sí señor!


Vilya
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