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Knallhart

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  • "Knallhart" started this thread

Posts: 2

Date of registration: May 2nd 2017

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1

Tuesday, May 2nd 2017, 2:07pm

Simply cannot buy diamonds need help

I'm on dowding and for whatever reason it seems impossible to buy diamonds on this game. No matter what card I try to use I always get a message back saying it could not be completed. I live in the US and use these cards all the time. Not sure what the issue is but if anyone has a solution that would be great.

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Posts: 66

Date of registration: Jan 12th 2017

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2

Tuesday, May 2nd 2017, 2:15pm

the whole data center is down due to the bad weather

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Vilya

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  • "Vilya" is female
  • "Vilya" has been banned

Posts: 570

Date of registration: Mar 4th 2016

Occupation: Retired Community Manager

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Tuesday, May 2nd 2017, 2:22pm

Hi Knallhart,

Please send a ticket with the following information to customer support (you can find the link in my signature):

Payment Issue title
Account username:
Email address:
Language:
Server:
Payment Type: (Credit card, Paypal, etc.)
Transaction time: (rough estimate such as May 2 @ 6:00 UTC)

Thanks.


Vilya
Retired Community Manager EN
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Knallhart

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  • "Knallhart" started this thread

Posts: 2

Date of registration: May 2nd 2017

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4

Wednesday, May 3rd 2017, 1:14am

Thanks, I went ahead and submitted a ticket. Ticket ID#-394605. If you could get that looked at promptly for me I would appreciate it.

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